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Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product.

The rest of the threads and sites pertain to issues that I'm not experience.

So, here is my description of the issue I'm experiencing and I apologize for not using correct language.

I'm finding many threads on this site and across the internet regarding network connection issues with Samsung tvs.

Unfortunately, I've only found one site which actually discusses the issue I'm having but no solution was found (

Please be patient as it may take around 5 minutes to complete.

Q5 Pro is used to upgrade from Android L OS to Android N 2.0.4 (Android L to Android N) Please make sure to use the right firmware package for upgrade, otherwise it will destroy your TV Box.

Once you have downloaded the firmware and flash tool you’re ready to start.

Please see THIS POST first on how to install the drivers for Rockchip.

Q10 Pro is used to upgrade from Android L OS to Android N 2.0.4 (Android L to Android N) 2.

This is the Latest RK3188 / Q7 Firmware Download page.

I repeated all the steps that Samsung had me do the night before at least a couple times, but still no luck.

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