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If you need to contact us again, we'll always be here for you. Calls are free from landlines and mobiles in the UK. Even if you don't have credit on your mobile phone you can still call us for free. Calls may be chargeable from mobiles and the number will appear on your mobile bill.

To call us free from the Channel Islands, try using a landline or phone box.

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And only young people in the UK can sign up for an account and use the 1-2-1 counsellor chat, email and message boards on our site.

But all young people can read our advice and use the rest of our site.

If you were talking about something serious like getting help with self-harm or suicidal thoughts, it’s important to let the counsellor know if you feel safe or not. Childline is a free number, so anyone can call us at any time.

Every young person who contacts us is important and we do our best to answer every call as quickly as possible.

Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes.

But this could be less or more depending on what help you need.

You can check out Child Helpline International for places in your country which might be able to help.

From 15th June 2017, you won’t have to pay roaming charges if you’re travelling in the EU. If you’re not sure about this, it’s best to speak to your parent or carer or check with your mobile provider.

When you call us on 0800 1111 you’ll come through to our switchboard.

It’s confidential and you don’t have to give your name if you don’t want to.

We know that lots of young people live in the UK but might not speak English.

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